Role of Technology I recently blogged on…
Role of Technology
I recently blogged on my experience with ANZ and Westpac Bank in post Bye ANZ, Hi Westpac
In this quick post, I would like to highlight the role technology played in the whole process
- Its only because internet explorer at ANZ crashed I decided to walk in to the bank across the road.
- And its becuase of the online verification and quick decision in 15 mins that they can award me credit Card
- Then today, when I opened personal account, Westpac impressed with a new featuer where in I can myself change daily transfer limit of account, just need to verfiy using code which is sent to mobile phone. Similar process at ANZ took calling up at call center and 5 working days to receive the code by postal mail
How smooth is the technology of your bank?
[...] Role of Technology I recently blogged on… « Fin Factory Says: December 30, 2009 at 3:16 am | Reply [...]
Bye ANZ, Hi Westpac « CX Factory
December 30, 2009 at 3:33 am
DBS in Singapore allows a change in online limit. I know for sure the back end systems in ANZ and DBS are the same. Perhaps the internet banking platforms are different. Strange this feature not to be available.
Easwar
January 2, 2010 at 3:19 pm
yepp that is very strange, sms based verification is very much possible and desired here, don’t know why they still operating like that … http://www.anz.com/personal/ways-bank/internet-banking/faqs/payments-transfers/
sid
January 4, 2010 at 11:30 am
I still can’t get over the fact that what you are talking about is not a standard…
Wojtek
March 4, 2010 at 11:22 pm
@Wojtek Sorry .. can you elaborate a bit? Standard as in?
Think what am trying to highlight is that some simple technologies (like SMS verification for changing your daily limit) can really make life easy
siddharths
March 5, 2010 at 5:08 am